Shipping
Subject to stock availability, for UK shipments we use a next day courier service to mainland UK, and a 48-hour service to Ireland. Other destination in Europe are 3-5 days. The daily cut-off for dispatching goods is 12 midday daily. Delivery cannot be guaranteed.
We can ship to virtually any address in the world but there are Export License restrictions on some products, and some products cannot be shipped to certain international destinations. Battery shipment is also restricted by airline regulations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Stock
We aim to accurately reflect the stock position of our warehouse, but we cannot guarantee accuracy due to multiple shipment channels.
If we experience a stock shortage, then we will aim to give to an estimated date of dispatch, and confirm more formally once the manufacturer shipment has occurred. You may cancel your order during this process.
Returns Policy
Our 1st inspection policy permits you to return new, unopened and unused items within 7 days of delivery for a full refund. Some items are excluded from this offer as they are consumables (e.g. UareU 4500 readers).
For the first 30 days, Fulcrum Biometrics will replace or repair items under warranty at our sole discretion. Thereafter or if the issue requires a manufacturer inspection, goods will need to be returned to the manufacturer for inspection. This typically takes 4 weeks.
In the event of a refund, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Important Notes
UK customers have a standard shipping cost of £7.97(ex. VAT).
Customers in Ireland have a standard shipping cost of £12.95 (ex. VAT).
All orders placed before midday are dispatched same day by next day service in the UK (Monday – Thursday, orders placed Friday will be delivered the following Monday). For Ireland allow 36-48 hours.
For customers from out of the EU, shipping cost will vary depending on the shipping location, shipping service and the total weight of the order.
Any orders placed on back order will be delivered within 10-15 working days normally, subject to agreements. We send confirmation to buyers for back orders for the delivery time.
Once goods have been dispatched a tracking number is emailed for customers to view online.
All deliveries must be signed for and any damages notified to us within two days of receipt of delivery. Someone must be available to sign for the goods during normal working hours.
Orders can be collected between 11am and 4pm from our offices. Full payment needs to be received before collection. A signature will be required to sign for the goods.
Any queries on deliveries please email the sales team at sales@delaneybiometrics.com
